Click and Collect (Pick up)

Pool Pond Spa Online: Click & Collect Services in Benoni

Status: Verified Store Information | Last Updated: May 2026

Service: Free 2-Hour Pickup at Benoni Partner Locations

How Does Click & Collect Work?

To use Click & Collect at Pool Pond Spa Online, simply select the “PICK UP” delivery method at checkout. Once your order is processed, you will receive a WhatsApp message containing a unique QR code or barcode. Present this code at your selected Benoni partner location to retrieve your items instantly.

Step-by-Step Collection Guide

1. Shop Online: Browse our catalog and select PICK UP during the checkout process.

2. Order Confirmation: You will receive an immediate email verifying your order details.

3. Wait for WhatsApp: Our team will pack your order. Do not travel to the collection point until you receive a WhatsApp notification.

4. Scan & Go: Present the QR Code or Barcode from your WhatsApp message at the collection point for a seamless handover.

Collection Points and Contact Details

We have partnered with two strategic supply points in Benoni to ensure your pool and spa essentials are always within reach.

Frequently Asked Questions 

How much does the click & collect service cost?

The Click & Collect service at Pool Pond Spa Online is completely free of charge. There are no handling fees or convenience charges added to your online order total when choosing the pickup option at our Benoni supply partners.

When can I collect my order?

Orders are typically ready for collection within 2 hours of online confirmation. However, you must wait for your official WhatsApp notification before arriving. Please note that collections are available during standard business hours; there are no collections on Sundays or Public Holidays.

What do I need to bring to the collection point?

You must present the unique QR code or barcode sent to you via WhatsApp. This digital token is required to verify your identity and release your parcel at our Benoni partner points.

SHIPPING AND DELIVERIES

In keeping with our company values of supporting local communities, we have teamed up with local partners to provide the delivery services for our online store. This way we are contributing back to the communities around our stores and thus helping create and maintain employment at a time where banding together has never been as important.

SHIPPING AREAS AND TIMES

STANDARD DELIVERIES ( 2-5 working days from courier collection)

Stock is shipped to you from our WAREHOUSE to all areas of SOUTH AFRICA  via a COURIER SERVICE partner or subcontractor.  

Stock availability

• Stock is shipped to you from our WAREHOUSE (situated in the East Rand) after concluding your order and despatched via our own delivery logistics or a courier subcontracting service. The general availability of the stock at the warehouse is indicated on the website at the time of placing your order
• We do our best to ensure that stock purchased on-line is available in the warehouse and that we are able to fulfil your order. However, we cannot guarantee this. If a product is no longer in stock at the time the order is received for dispatch picking:
  • We will inform you as such
  • We will give you an indication of when we will be able to deliver the completed order
  • You will have option to accept this or to modify your order accordingly
    • If you choose to accept the new delivery time, we will reconfirm with you the day before and schedule the delivery
    • If you choose to modify the order (remove an out of stock item or substitute it), the sales consultant will ensure that this is done so that your delivery will not be delayed. If necessary, they will also guide you with processing any additional payment or process any refunds due to you as a result of such modification (as per our refunds and returns policy)

Delivery Fees (STANDARD) SOUTH AFRICA

• Delivery fees are charged based on order value
  • Orders UNDER R1000
    • R150.00 for all deliveries
  • Orders OVER R1000
    • Free delivery
• If you contact us and we are able to accommodate delivery to an area outside our normal delivery zones, you will be quoted a specific rate for the delivery at the time of booking the delivery.

We undertake to deliver your order to you on time. However:

• • We cannot guarantee time slots. While we will always try to honour your requested time slot, route and time scheduling might mean that a time slot has to be shifted and we hope you understand. Should we find this happening too often we will increase delivery capacity to rectify this
  • You will need to provide us with your accurate delivery address to ensure that we get the order to where it should be. If need be, add some additional info to the comments section on checkout in cases where delivery might not be straight forward
  • You will need to make sure that you or a person you designate are present to receive the order at the time slot agreed
• We will confirm telephonically or via whatsapp with you your preferred delivery time the day before delivery is due, and if this subsequently changes due to route planning, will re-contact you to advise/confirm the new time slot
• You will be provided with your deilvery note on delivery of the order. You can however, still access all your historical order details from the “My account” section of the website
• On delivery, we will require you to confirm delivery by signing a proof of delivery. Please check your order received to confirm it is per your online order
  • As a result of the current COVID-19 pandemic, Proof of delivery can be given verbally to our delivery partner who will note this on the proof of delivery document.
• We can’t be held liable for attempted deliveries we duly execute based on your instructions and information provided. As such, should ONE (1) ADDITIONAL attempt be made to execute delivery at your designated delivery address, and fail, we will take the stock back to the WAREHOUSE, where:
  • A new future delivery date can be arranged at an ADDITIONAL COST to you
  • Additional delivery costs for above must be pre paid before a delivery can commence ,an invoice will be be sent via e mail and a yocco link or banking details will be presented for payment.